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Refunds and Returns Policy

Refunds and Returns Policy

Refunds and Returns Policy – ProductMasters.io

Effective Date: [01/05/2025]

At ProductMasters.io, we offer premium digital products, mentorship experiences, event access, and community memberships designed for professionals in product management and innovation. Due to the nature of our offerings, we maintain a fair refund and store credit policy.

1. No Refunds on Digital Products, Mentorships, or Events

All purchases made on ProductMasters.io are final.

This includes (but is not limited to):

  • E-books or downloadable content
  • Courses, toolkits, or templates
  • Access to mentorship or coaching sessions
  • Virtual or in-person events
  • Membership or community access passes

We do not offer refunds once access or delivery has occurred, including accidental purchases or change-of-mind situations.

This policy is in place because:

  • Our products are digital and immediately accessible.
  • Event and mentorship slots are limited and time-based.
  • We are a small, independent business providing high-value knowledge products.

2. Store Credits

In limited circumstances, and at our sole discretion, we may offer store credit instead of a refund. Examples may include:

  • Technical issues preventing access, where we are unable to resolve the problem.
  • Event rescheduling or cancellations initiated by ProductMasters.io.
  • Exceptional cases of customer dissatisfaction where constructive feedback is provided.

Important Terms of Store Credits:

  • Store credits can only be used on other eligible purchases within ProductMasters.io.
  • They are non-transferable, non-exchangeable, and have no cash value.
  • Store credits are not redeemable for actual money, under any circumstance.
  • Store credits don’t expire

3. How to Request Store Credit (If Applicable)

If you believe you’re eligible for store credit under this policy, please email us within 7 days of your purchase at:

📧 [vishal@productmasters.io]

Subject: Store Credit Request – [Your Order ID]

Include:

  • Order ID and email used at purchase
  • Product or service purchased
  • Reason for request and any relevant details

We aim to respond within 5 business days.

ProductMasters.io reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted here with an updated effective date.

Contact

If you have questions about this policy or your order, contact us at:

📧 [vishal@productmasters.io]

🌐 https://productmasters.io

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