Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
Fuel iX is TELUS Digital’s generative AI platform, with applications that improve customer experiences, create custom and shareable copilots, and proactively identify and mitigate GenAI risks. The platform seamlessly integrates company infrastructure with an extensive library of LLM models and generative AI applications, providing complete observability and a single control plane. Designed to address a critical gap in the GenAI landscape, Fuel iX enables enterprise-scale management of AI applications, foundation models and data sources within a framework built to deliver safe, responsible and accurate AI-powered experiences.

This role will have the option to be in a Work From Near (Hybrid) capacity based out of our Vancouver, BC office OR in a Work From Anywhere (Remote) BC, CA capacity. Travel (up to 20%) to events, clients and TELUS Digital’s offices is required.

We’re looking for a Senior Product Marketing Manager to lead the positioning of our GenAI customer experience (CX) product suite. Ideal candidates will have deep experience in contact center or in-house support operations, a strong B2B SaaS background, and a track record of launching AI-driven CX solutions. You’ll translate complex AI capabilities into clear, compelling messaging for enterprise buyers and enable go-to-market teams to drive pipeline and revenue growth.

Join us in revolutionizing customer experience through the power of responsible AI!

Responsibilities include conducting market intelligence on GenAI trends in CX, developing and executing go-to-market strategies, crafting compelling content and thought leadership, enabling sales through partnership with sales and product teams, and driving cross-functional collaboration.

Qualifications include 5+ years in product marketing or similar roles within enterprise B2B SaaS (preferably in CX tech), extensive knowledge of contact center operations and BPO market dynamics, expertise in positioning AI and ML solutions, strong understanding of CX KPIs, and proven experience in creating marketing content and managing demand campaigns. Exceptional communication skills and a passion for emerging technologies are essential.

We are an equal opportunity employer committed to diversity and inclusion. Offered benefits include healthcare, 401K matching, employee share purchase plan, PTO, EAP, life & disability insurance, and more. The position is eligible for an annual performance bonus with a salary range of CAD $110,400 – $138,000. The role may be hybrid or remote with travel up to 20%.